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Passenger-centred design – enhancing the passenger experience
Working with 35 different airport, transport and government organisations across 12 countries
Understanding complex demands and commercial realities
BuroHappold’s air and rail teams have a proven track record in delivering complex, multi-disciplinary, visionary projects. This year was no exception, with a large breadth of rail and aviation projects delivered by our talented engineers.
Our aviation engineers are increasingly taking a strategic role, starting with a client’s desired outcomes and working backwards through the design process. We recognise the importance of engaging air passengers from the moment they arrive, as a positive passenger experience will encourage return visits, loyalty, and greater potential for revenue growth.
Clients benefit from our deep understanding of air travel. Our experts are able to draw on their roles as airport clients, consultants, systems integrators and contractors. We are also skilled in using a range of sophisticated simulation tools e.g. SmartViz Airport Analytics – our inhouse software, and commercial tools like Legion, Exodus, and CAST.
We have a proven track record in optimising airport resources to maximise airport process throughputs and enhance passenger experience. Clients and passengers benefit from efficient processing and operational management intervention.
Our rail and transit engineers have also seen their roles shift, with a greater emphasis on technology as well as a change of focus on how transport infrastructure is funded. Cities across the globe are being challenged by growing
populations, climate change and the need to create sustainable communities that match the rising aspirations of their citizens. However, the need to forward fund critical transport infrastructure is a major blocker to sustainable growth faced by most government agencies working with limited budgets.
When effectively planned and delivered, Transit Orientated Development (TOD) provides a much needed catalyst to urban development through creation of well balanced, high density, sustainable communities that provide a significant boost to housing, jobs, mobility and quality public spaces. Often creating destinations in their own right, the resulting development value provides a significant revenue stream to help fund much needed transport and interchange.
Our DNA in the air and rail sector is founded on multidisciplinary thinking. We blend creative and innovative planning and design with data-driven technology that focuses on the required outcomes for our clients and their end users. By using data and our ingenuity to provide real time solutions, we can assess, model, optioneer and optimise the desired benefits that transport infrastructure can bring.