Global Customer Feedback Programme

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I view BuroHappold as a firm that has every skill you need in house. They show an appropriate level of ingenuity. They are interested in the problem and will explore it, and new ways of solving it, and then bring this forward in an appropriate way. BuroHappold go beyond our expectations.
Neil Bennett, Partner, Farrells

There's a strength of relationship between Populous and BuroHappold, it's not just transactional. I do see the relationship as being in partnership, it's the best way to work. There are clear elements of trust and honesty between us which is important.
Tom Jones, Senior Principal, Populous

BuroHappold deliver to our exacting requirements, providing the information and detail we need in a timely, organised way. This makes them stand out in this fast moving industry. They are also nice people who know their stuff and are easy to work with.
Terry Carnes, UK Property Services Director, Live Nation

With BuroHappold's engineering ingenuity, technical capabilities and advanced analysis, PNC achieved a cutting edge building that far exceeds expectations.
Gary Jay Saulson, Director PNC Financial Services Group

projectThe Tower at PNC Plaza

BuroHappold are good at nurturing young engineers. They are not frightened to give young staff the chance to take on responsibilities and I am pleased they encourage young women.
Carol Lelliott, Partner, Nicholas Hare Architects

*Sample 103

We take the care of our clients and collaborators very seriously and believe it’s important to continually improve the services we offer.

As part of our commitment to those we work for, we appoint independent consultants to survey our clients to measure various aspects of service delivery in order to ensure that we meet their specific needs and expectations.

Across the practice, we gather feedback both formally through our Customer Survey Programme and informally through our day to day working relationships. By monitoring all feedback, we are able to draw out common themes and any improvements necessary. Our Executive Board regularly reviews this feedback and implements changes accordingly.

Additionally, results are fed to our learning and development programme to aid continuous learning.

What our clients say

The words our clients often use to describe us perfectly reflect our aims, ambitions and aspirations.

Our clients and collaborators value our coherent but independent culture. A benefit of our culture is the ability to harness our skills and creativity to add value to our consultancy. We are able to leverage our knowledge efficiently – a great advantage in a competitive commercial market.

We are recognised for large complex projects that require problem solving, our lateral thinking and high levels of expertise.

Clients and collaborators often comment about the level of trust and openness we have with them, how easy our engineers are to communicate with and how generous we are with information sharing – which fosters a supportive relationship.

Global Customer Feedback Programme

I view BuroHappold as a firm that has every skill you need in house. They show an appropriate level of ingenuity. They are interested in the problem and will explore it, and new ways of solving it, and then bring this forward in an appropriate way. BuroHappold go beyond our expectations.

There's a strength of relationship between Populous and BuroHappold, it's not just transactional. I do see the relationship as being in partnership, it's the best way to work. There are clear elements of trust and honesty between us which is important.

BuroHappold deliver to our exacting requirements, providing the information and detail we need in a timely, organised way. This makes them stand out in this fast moving industry. They are also nice people who know their stuff and are easy to work with.

With BuroHappold's engineering ingenuity, technical capabilities and advanced analysis, PNC achieved a cutting edge building that far exceeds expectations.

BuroHappold are good at nurturing young engineers. They are not frightened to give young staff the chance to take on responsibilities and I am pleased they encourage young women.

*Sample 103

We take the care of our clients and collaborators very seriously and believe it’s important to continually improve the services we offer.

As part of our commitment to those we work for, we appoint independent consultants to survey our clients to measure various aspects of service delivery in order to ensure that we meet their specific needs and expectations.

Additionally, results are fed to our learning and development programme to aid continuous learning.

What our clients say

The words our clients often use to describe us perfectly reflect our aims, ambitions and aspirations.

Our clients and collaborators value our coherent but independent culture. A benefit of our culture is the ability to harness our skills and creativity to add value to our consultancy. We are able to leverage our knowledge efficiently – a great advantage in a competitive commercial market.

We are recognised for large complex projects that require problem solving, our lateral thinking and high levels of expertise.

Clients and collaborators often comment about the level of trust and openness we have with them, how easy our engineers are to communicate with and how generous we are with information sharing – which fosters a supportive relationship.

If you would welcome the opportunity to give detailed feedback of working with us, please email Claire Drayton

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