We take the care of our clients and collaborators very seriously and believe it’s important to continually improve the services we offer.

Global customer feedback programme

As part of our commitment to those we work for, we appoint independent consultants to survey our clients to measure various aspects of service delivery in order to ensure that we meet their specific needs and expectations.

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Across the practice, we gather feedback both formally through our Customer Survey Programme and informally through our day to day working relationships. By monitoring all feedback, we are able to draw out common themes and any improvements necessary. Our Executive Board regularly reviews this feedback and implements changes accordingly.

Additionally, results are fed to our learning and development programme to aid continuous learning.

The words our clients often use to describe us perfectly reflect our aims, ambitions and aspirations.

What our clients say

Our clients and collaborators value our coherent but independent culture. A benefit of our culture is the ability to harness our skills and creativity to add value to our consultancy. We are able to leverage our knowledge efficiently – a great advantage in a competitive commercial market.

We are recognised for large complex projects that require problem solving, our lateral thinking and high levels of expertise.

Clients and collaborators often comment about the level of trust and openness we have with them, how easy our engineers are to communicate with and how generous we are with information sharing – which fosters a supportive relationship.

Buro Happold deliver to our exacting requirements, providing the information and detail we need in a timely, organised way. This makes them stand out in this fast moving industry. They are also nice people who know their stuff and are easy to work with.
Terry Carnes, UK Property Services Director at Live Nation
Bristol Arena

Buro Happold are good at nurturing young engineers. They are not frightened to give young staff the chance to take on responsibilities and I am pleased they encourage young women.
Carol Lelliott, Partner, Nicholas Hare Architects

Together [Jewel and Crystal Bridges] make up the crown jewel for some of our significant achievements in the last few years. Both have benefitted immensely from your engineering skills and engineering courage! They are beautifully crafted so that the details contribute to the whole, and the whole to the details.
Moshe Safdie, Principal Safdie Architects
Jewel Changi Airport

With Buro Happold’s engineering ingenuity, technical capabilities and advanced analysis, PNC achieved a cutting edge building that far exceeds expectations.
Gary Jay Saulson, Director PNC Financial Services Group
The Tower at PNC Plaza

There’s a strength of relationship between Populous and Buro Happold, it’s not just transactional. I do see the relationship as being in partnership, it’s the best way to work. There are clear elements of trust and honesty between us which is important.
Tom Jones, Senior Principal, Populous
Tottenham Hotspur Football Club (THFC)

Their ability to see the broader issues and link them across technical disciplines truly sets them apart and makes them an essential asset to our design team.
Tomas Rossant, Partner at Ennead Architects
Arizona State University, Beus Center for Law and Society

Buro Happold really understood our needs and the motivations of the project and they are very much team players. They overcame significant engineering challenges while respecting the unique character of the site. They were able to apply their expertise across the multi-disciplinary team and present innovative ideas on some really intricate designs.

Mark Woodrow, Joint Managing Director at Packaged Living Limited

Buro Happold has a good footprint globally and is a really strong brand for us. There’s a chemistry between our cultures, the working relationship is good. It’s great that they are a broad ranging multi-disciplinary engineering firm, so they can bring so much. They are experienced, great to work with and responsive. They communicate well behind the scenes. Their people are focused on relationship and there’s a respect for each other.
Bryan K. Algeo, Senior Vice President at WATG

Buro Happold has been a great partner of ours in this effort. We went through a very rigorous RFP process to find the best consulting team possible to help us build this plan. They’ve been our technical and our community outreach partner, advisor and project manager along the way– they’ve done it all, and there’s no way we could have gotten this plan this far without them.
Gary Gero, Chief Sustainability Officer, County of Los Angeles

If you would welcome the opportunity to give detailed feedback of working with us, please email Claire Drayton

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